COVID-19 info

COVID-19 information

Korkeasaari Zoo welcomes visitors again!

Some of the indoor animal viewing areas and houses will remain closed for coronavirus safety reasons. At the zoo, it is be possible to move around outside in individual groups, keep adequate safety distances and take care of good hygiene. We are taking into account any restrictions required by the Finnish Institute for Health and Welfare (THL), the City of Helsinki, and other authorities. We follow EAZA‘s best practices for reopening zoos.

At the current time we do not require a pre booking for a visit. In case further restrictions are set in place, a pre booking will be needed. Use card payment instead of cash if possible, or buy your tickets online. Stay at home if you are feeling sick.

To ensure a safe visit for yourself and others, it is important for us all to follow the standard measures that apply to all viruses that can cause flu and colds:

  • Wash your paws with care – soap up and rub your paws like a raccoon. Use hand sanitizer as needed.
  • Don’t sneeze at others – the camel doesn’t use a tissue when it sneezes, but you must. In an emergency your sleeve will have to do.
  • Maintain safety distances – always leave a lengthy safety distance between yourself and other pack members. The gap should be wide enough for a horse to pass through.

We have enhanced the cleaning at the Zoo, especially in toilets and on surfaces that are being touched more regularly. Hand sanitiser can be found around the Zoo and can also be bought at the ticket office. Staff presence will be strengthened around the Zoo to ensure a fun visit for everyone. Korkeasaari guides will circulate and tell about the animals and ensure that safety distances are maintained at the most popular locations.

Most of the animals can be seen normally in their outdoor enclosures. Some of The Zoo’s indoor spaces are closed.

You can use the toilets and outdoor and indoor picnic areas. The zoo’s restaurants and the souvenier shop will be open, but the amount of customers inside at the same time will be limited. The restaurants and ferry services will follow restrictions set by the authorities. We recommend wearing a face mask indoors whenever possible. You can buy disposable masks and masks made of fabric from the ticket sales and from the souvenier shop.

Effects on annual cards ans pre-purchased tickets

Holders of valid annual cards will receive a compensation period according to the length of the shutdown. The validity of the annual card will be extended automatically. Korkeasaari Zoo was closed 30.11.2020-2.5.2021, for a total of 154 days. You can buy and activate new annual cards daily in Mustikkamaa ticket sales.

Single tickets marked originally valid until 31.12.2020 can be used for a month after The Zoo’s reopening, until 3.6.2021.