COVID-19 info

COVID-19 information

Korkeasaari Zoo is closed 30.11.2020 – 31.1.2021 as a COVID-19 precaution. We are taking into account the restrictions required by the authorities. We will follow EAZA‘s best practices for reopening zoos. The safety of our customers is our topmost priority.

Visiting when the zoo has reopened

To avoid big crowds, we hope you will arrive at the ticket sales no earlier than 10 o’clock when the cashiers and gates are opened. Use card payment instead of cash if possible, or buy your tickets online. Stay at home if you are feeling sick.

To ensure a safe visit for yourself and others, it is important for us all to follow the standard measures that apply to all viruses that can cause flu and colds:

  • Wash your paws with care – soap up and rub your paws like a raccoon. Use hand sanitizer as needed.
  • Don’t sneeze at others – the camel doesn’t use a tissue when it sneezes, but you must. In an emergency your sleeve will have to do.
  • Maintain safety distances – always leave a lengthy safety distance between yourself and other pack members. The gap should be wide enough for a horse to pass through.

Most of the animals can be seen normally in their outdoor enclosures. The Zoo’s indoor spaces such as tropical buildings Africasia and Amazonia, hen house, Hämärä-house, and Borealia might be closed due to local regulations.

You can use the toilets and outdoor and indoor picnic areas. Our restaurants will be open, but the amount of customers inside at the same time will be limited. The restaurants will follow restrictions set by the authorities.

We have enhanced the cleaning at the Zoo, especially in toilets and on surfaces that are being touched more regularly. Hand sanitiser can be found around the Zoo and can also be bought at the ticket sales. You can also buy face masks. Staff presence will be strengthened around the Zoo to ensure a fun visit for everyone.

Effects on annual cards

As the zoo is closed 30.11.-20.12.2020, holders of valid annual cards will receive a 30 day compensation. The validity of the annual card will be extended automatically. You can still buy and activate new annual cards daily in Mustikkamaa ticket sales.

Korkeasaari Zoo offered a compensation to annual card holders also in the spring due to the coronavirus shutdown. See how long the compensation period is by checking the original validity date on your card!

  • Card valid until March 2020 ► extended to June (compensation: 30 days)
  • Card valid until April 2020 ► extended to July (compensation: 60 days)
  • Card valid until May 2020 ► extended to August (compensation: 90 days)
  • Card valid through the whole spring shutdown ► extended with 90 days