COVID-19 info

Safe visits to the zoo – COVID information

At the zoo, it is be possible to move around outside in individual groups, keep adequate safety distances and take care of good hygiene. We are taking into account any restrictions required by the Finnish Institute for Health and Welfare (THL), the City of Helsinki, and other authorities. We follow EAZA‘s best practices for reopening zoos.

At the current time we do not require a pre booking or a COVID certificate for a visit. In case further restrictions are set in place, a pre booking may be needed.

Most of the animals can be seen normally in their outdoor enclosures. Animal houses, such as Amazonia, Africasia, Hämärä house, Borealia-house and Monkey Castle’s indoor viewing area are closed for COVID-19 safety reasons.

Use card payment instead of cash if possible, or buy your tickets online. Stay at home if you are feeling sick. To ensure a safe visit for yourself and others, it is important for us all to follow the standard measures that apply to all viruses that can cause flu and colds:

  • Wash your paws with care – soap up and rub your paws like a raccoon. Use hand sanitizer as needed.
  • Don’t sneeze at others – the camel doesn’t use a tissue when it sneezes, but you must. In an emergency your sleeve will have to do.
  • Maintain safety distances – always leave a lengthy safety distance between yourself and other pack members. The gap should be wide enough for a horse to pass through.
  • Wear a face mask indoors – none of the indoor spaces are closed due to current restrictions.

We have enhanced the cleaning at the Zoo, especially in toilets and on surfaces that are being touched more regularly. Hand sanitiser can be found around the Zoo.

You can use the toilets and outdoor and indoor picnic areas. The zoo’s restaurants and the souvenier shop will be open following their regular scedules, but the amount of customers inside at the same time will be limited. The restaurants and ferry services will follow restrictions set by the authorities. We recommend wearing a face mask indoors whenever possible. You can buy disposable masks and masks made of fabric from the ticket sales.